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Keep the business moving.
Monitoring, help desk, endpoint management, patching and backup, run as one managed service. Your employees get someone to call. You get an environment that stops surprising you.
DAILY OPERATIONSRUN BY TECHASSIST
Network and device monitoring
Patch deployment, Windows and macOS
Backup verification
Ticket queue and screen share
Vendor and license coordination
THE PROBLEM
Nobody owns it, so everybody handles it.
Machines fall behind on updates until an exploit finds one of them.
Backups exist but have never been restored, so nobody knows if they work.
Employees interrupt whoever seems technical instead of opening a ticket.
IT spend is unpredictable because everything is an emergency.
CAPABILITIES
What the managed service covers.
C/01
Proactive monitoring
Network and endpoint health watched continuously, so failures are caught before they spread.
C/02
Direct help desk
Employees reach our technicians directly by ticket, phone or remote screen share, and can track progress.
C/03
Endpoint management
Laptops, desktops and servers inventoried, configured and kept to a standard build.
C/04
Patch management
Operating system and third-party application patching, automated. On larger networks we run a local update server so updates download once instead of on every machine.
C/05
Backup and recovery
Regular automatic backup of critical data, with ransomware protection layered around it.
C/06
IT management
Licenses, vendors, procurement and onboarding handled so it stops landing on your team.
ONBOARDING
The first ninety days.
01
Inventory
Every device, account, license and vendor written down.
02
Instrument
Monitoring, patching and backup agents deployed.
03
Remediate
Known gaps closed in priority order, with dates attached.
04
Operate
Steady-state support, with a monthly review of what changed.
QUESTIONS
Common questions.
Do you replace our internal IT person?+
Either way works. We often run the day-to-day so an internal lead can focus on projects, or we cover the whole function where there is no internal team.
How do employees reach support?+
Through the ticket portal, by phone on (855) 832-4277, or by starting a remote screen share session when someone needs hands-on help.
Do you support both Windows and macOS?+
Yes. Mixed estates are normal, and patching covers operating systems plus common third-party applications.
How is it priced?+
Scoped to the environment and the level of coverage you want. We will tell you what a sensible baseline costs on the first call.
Tell us what's breaking.
A short call with an engineer, not a sales script. We'll tell you what we would fix first — whether or not you hire us.