HOME / SOLUTIONS / BUSINESS OPERATIONS
Extend your operation without extending your overhead.
Trained agents answering your phone, chat and tickets under your name — including the order, return and exchange questions that come with selling on Shopify, Amazon and eBay.
INBOUNDHANDLED BY TECHASSIST
PHONE
Call center agents
CHAT
Live chat on your site
EMAIL
Inbox triage and replies
TICKETS
Ticket desk and tracking
MARKETPLACES
Shopify · Amazon · eBay · other platforms
WHY IT SITS HERE
Support is an operations problem before it is a headcount problem.
The same team that runs your help desk understands the systems behind your customer experience — the site, the mailbox, the ticket queue. That is why customer support belongs next to IT rather than in a separate silo.
Hiring and training in-house agents costs more than the volume justifies.
Coverage gaps appear across time zones and holidays.
Founders and operators answer customer email at night.
Marketplace disputes escalate because nobody replied in time.
CAPABILITIES
What the team handles.
C/01
Call center
Experienced agents taking inbound customer calls, trained on your product and tone.
C/02
Live chat
Instant assistance on your site, handled by people rather than a deflection bot.
C/03
Ticket desk
A structured queue so customers can report an issue and follow its progress.
C/04
E-commerce support
Order tracking, returns and exchanges on Shopify, Amazon FBA, eBay and other platforms.
QUESTIONS
Common questions.
Do agents work under our brand?+
Yes. Agents represent your business, using your tone, policies and systems.
What coverage hours are available?+
Coverage is arranged around your customers' time zones and volume. We will confirm exact hours as part of the scope.
Which tools do you work in?+
Yours, in most cases — help desk, chat and marketplace consoles. Where you have none, we can supply the ticket desk.
Tell us what's breaking.
A short call with an engineer, not a sales script. We'll tell you what we would fix first — whether or not you hire us.